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Frequently Asked Questions

About Lam Gallery
1. LAM GALLERY is a fashion brand that registered in the US and Hong Kong, our factory is located in Guangzhou, China. We specialize in stylish, unique, quality and valuable handbags and accessories for womens.
2. We has nearly 20 years of experience in the production and sales of fashion handbags. We value the details of each product, including its design, production, packaging, transportation, etc. We serve our customers and fans with ever-increasing quality and the most reasonable price.

About this webstie
Wholesale customer please contact us to purchase through this website, retail customer please sign up to get our amazon store coupons.

Price
The price displayed on this website is not the final transaction price, we offer reasonable price for our wholesale customer, the wholesale price varies according to the order quantity, shipping country and shipping method, please feel free to contact us.

Moq and mixed order
1. Moq, minimum order quantity, different products have different moq.
2. Mixed order is available, moq will be less for the mixed order, please contact us to get details.
3. We need enough quantity or weight to arrange for the production or delivery, so that your purchase cost is lower.

How to complete an order on this website
1. You should sign in or sign up, submit your order with the accurate shipping address;
2. We will confirm the order price and the shipping cost with you by email, and then we will send a payment request email;
3. We will ship after verifying your payment successfully.

Payment
1. You can pay securely by credit card (including Visa and Mastercard), you will receive payment request email after your order has been confirmed.
2. For orders which exceed $5,000, you can pay by wire transfer, please feel free to contact us.

Shipment
1. Shipped from China, we ship to most countries in the world, and provide reasonable shipping costs for customer.
2. We have many shipping methods, including DHL, UPS, EMS, Fedex, TNT etc.
3. We will help you choose the best delivery method according to the order quantity, shipping country and your requirements, save your time and money, we will confirm these matters by email.

Customers are responsible for tax
We are not responsible for any customs duty or import tax, we can only reduce the custom tax by declare a lower value in invoice.

Returns and refunds
For wholesale orders, we only refund for the following situations: lost packages and shipping damage.
Customer have to pay all shipping costs for returns.
You can learn about the quality of our goods from our retail store to save you time and money.

Share and feedback
We would appreciate it if you share LAM GALLERY on Facebook, Twitter, Youtube, Instagram, etc., and you may get a discount in the future.